Customer management systems or as popularly known as CRM (customer relationship management system) forms an integral part in any or rather every business workflow irrespective of product/ service sold because every business is mostly about how happy it’s customers are.
So how do you keep your customers happy? Excellent interactions, speedy response, out of the box solutions for problems etc are some of the many ways that result in successful customer base. A multi-functional, super backend system that automates workflow, manages customer history and accumulates data from various platforms in a central location can serve this purpose.
Tech Alapatt in association with R&D Qudratom brings to you Centre360, a top-notch cloud platform that has multi-functions to back up your business operations.
One of it’s best edition is the booking engine. The booking engine helps you keep track of all the bookings you have received via multiple platforms such as official website, third party listing services, phone calls etc in a central location. Which means, in a single click you will be able to view a full record of your customer’s booking history with you. Indeed your time-saver, from having to manually look up paper records and heavy files. You can also choose to create a custom form to capture customer details when they opt to book for your services/facilities.
If you are wondering why it is important to know the customer’s booking history with your organisation, it is simply because this gives you an insight into your customer’s booking pattern which in turn helps with your email marketing.
Take a look at our booking engine edition here: http://bit.ly/2loUcUQ